Contact Seedance 2.0
Have questions about Seedance 2.0 AI video generation, billing, or your account? Our support team is here to help.
Seedance 2.0 FAQ
Q: How do I cancel my Seedance 2.0 subscription or delete my account?
A: Go to https://seedance20.co/billing to manage your Seedance 2.0 subscription cancellation or account deletion.
Q: Why did my Seedance 2.0 video generation fail?
A: Common reasons: overly long or complex prompts, third-party people/copyrighted characters in prompts or references, or sensitive/inappropriate content. Seedance 2.0 enforces content safety guidelines.
Q: Will a failed Seedance 2.0 generation consume credits?
A: No. Seedance 2.0 only deducts credits when generation succeeds — failed attempts are free.
Q: Why does the Seedance 2.0 web client crash?
A: This is often caused by your browser's built-in translation conflicting with Seedance 2.0's in-site translation. Please disable browser translation and use our built-in language switcher.
Q: Can I get a refund for my Seedance 2.0 purchase?
A: If used credits exceed 30, only partial prorated refunds are supported; if usage exceeds 30%, refunds are unavailable. After 7 days, no Seedance 2.0 refund is available regardless of credits used.
Q: How do I report a Seedance 2.0 bug or issue?
A: If you encounter any bugs or issues while using Seedance 2.0, please describe the problem on this page and email our support team. We'll investigate and resolve it as soon as possible.
Seedance 2.0 Support
Email Seedance 2.0 support now
The Seedance 2.0 team usually replies within 1 business day.
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